Went for a fantastic jog in Shell Beach this morning. On the way back I was warming down on Shell Beach Rd. and the owner/employee was outside the door talking on his cell phone. After I passed, I said to my girlfriend, "That guy can't say Hello or thank you to save his life (I don't expect him to say hi as i walk by, but when i was a customer in there, he should show some appreciation for my business)." And she said, that's funny you say that because I was just telling my mom yesterday that we have been into the Cork-n-Bottle in San Luis Obipso 20 times, the owner must know us by now and he is so rude and can't even acknowledge us.
Needless to say, I don't shop at Shell Beach Liquor anymore, to do so would be submitting myself to abuse.
She must go to Cork-n-Bottle because her children like the burgers, but goes there reluctantly.
Starbucks is a great model of how a service/retain (funny, that was a missprint of retail, but how true!) business should operate. A person always has the certainty that they will have an uplifting experience there.
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